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Field Service Engineer

Ampd Energy

Ampd Energy

Jakarta, Indonesia
Posted on Thursday, June 27, 2024
About Ampd Energy
At Ampd Energy, we believe in making a zero-emission future for many industries a reality. Founded in 2014, Ampd Energy develops robust, versatile, advanced, compact and connected battery energy storage systems (BESS) to replace the dirty, noisy and hazardous diesel generators that power job sites in industries such as construction, civil works, mining, events, film and utilities.
Ampd Energy is a mission and values driven company with a diverse, high performing global team supported by visionary customers who all want to make a difference. We are poised for significant expansion and seek dynamic, passionate team members to help propel our growth.
Role Overview
Ampd Energy is seeking a field engineer to oversee the operation and after-sales service of our products in the Indonesia. You will be working under the Field Engineering Service department, managing the tier 1&2 level of support - delivering, installing, training, maintaining, and repairing our products at customer sites by our third-party field engineering partners. You will also be expected to provide the tier 2 level of support (remote and on-site) when escalated. This would include about 30% travel. You will be working closely with the sales team and engineering team to ensure that product reliability and customer experience remains positive. You will occasionally work together with the supply chain team and manufacturing team to ensure that all processes in providing support will run smoothly. In addition to the main duties, you will assist in managing the overall product design to fit the regulatory requirements of the region sold in. As a field engineer, you are expected to demonstrate clear and professional communication to customers about their products.
You will report to the Lead, Field Engineer and will mainly be working remotely. You are expected to travel around to customer sites in Indonesia where needed, sometimes in off-hours. You will also be expected to make occasional visits to our field warehouse for meetings and/or continual training.
We are looking for individuals who are passionate and excited about working with new innovative and environmental technologies. As the company has been reliably growing at a fast pace, we fully expect this position to hold manager duties in the very near future. Your career growth is important to us at Ampd.

Responsibilities

  • Oversee the installation and commissioning of the product
  • Conduct inspections and troubleshoot issues remotely and at the customer site
  • Diagnose issues and help solve root causes
  • Collect and analyze data regarding the product reliability, usability, efficiency, and performance.
  • Perform hardware and software tests on the products.
  • Manage professional relationships with customers and field engineering partners.
  • Train internal and external teams to support and troubleshoot the product.
  • Create and revise test documents and reports (SOP’s, datasheets, etc.)

Qualifications

  • Degree in electrical engineering or equivalent experience
  • Good knowledge of industrial electrical theory and installation techniques
  • Good knowledge and understanding of the national electrical code
  • 2-5 years experience with installing, troubleshooting, and repairing electrical and electronic systems
  • Experience with the use of multimeters, current clamp probes, megger testers, and ground loop impedance testers
  • Understanding of control systems and firmware architecture.
  • Ability to educate and train others. Supervisory experience is a plus
  • Ability to work well independently
  • Excellent planning and time management skills
  • Excellent communication skills (verbal and written) internally and externally facing clients
  • Proximity to major airport
Ampd Energy offers comprehensive benefits package, professional development opportunities, and an opportunity to work in a multi cultural, collaborative, and diverse environment.
All information provided will be treated in strict confidence and used solely for recruitment purposes. We regret that we are only able to notify short-listed candidates.
Ampd Energy is an equal opportunity employer. All candidates will be assessed on merit without regard to age, race, gender, sexual orientation, religion, nationality, marital status, political affiliation or any other factor protected by law.