Field Engineer
Ampd Energy
Software Engineering
Tabuk Saudi Arabia
Posted on Sep 27, 2024
About Ampd Energy
At Ampd Energy, we believe in making a zero-emission future for many industries a reality. Founded in 2014, Ampd Energy develops robust, versatile, advanced, compact, and connected battery energy storage systems (BESS) to replace the dirty, noisy, and hazardous diesel generators that power job sites in industries such as construction, civil works, mining, events, film, and utilities.
Ampd Energy is a mission and values-driven company with a diverse, high-performing global team supported by visionary customers who all want to make a difference. We are poised for significant expansion and seek dynamic, passionate team members to help propel our growth.
About the position
Ampd Energy is seeking a field engineer to provide technical support and repair services for all products in the company. You will be working under the service department and be based remotely in KSA. This position will report to the lead field engineer for GCC. This is a very hands-on role and requires a degree of flexibility to travel around to customer sites where needed, sometimes during out-of-office hours on weekdays and weekends. Some of the tasks will involve communicating with the engineering team to fix technical issues, and the supply chain and quality team to manage all the spare parts. As a field engineer/technician, you are expected to demonstrate clear and professional communication to customers about the products.
What You’ll Do:
- Support: Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance.
- Deploy: Install and commission products on customer sites
- Train: Teach our distributors and contractors how to service and use our products
- Troubleshoot: Be an excellent problem solver to diagnose and root cause issues.
- Document: Create/write up test reports, service reports, new knowledge base articles, and ticketing to organize issues.
- Analyze: Help collect and analyze data regarding the product reliability, usability, and performance.
- Innovate: Provide invaluable feedback to our engineering and sales team to improve our future products.
What will you need:
- Hands-on Experience: 4-6 years in electrical installations, preferably in renewable energy or diesel systems. Proficient with electronic equipment, power tools, and troubleshooting electrical systems.
- Educated: Bachelor's degree in electrical engineering or equivalent.
- Technical: Strong understanding of electrical inspection, testing procedures, and relevant regulations. Ability to read and understand electrical drawings and manuals.
- Independent & Collaborative: Effective working both independently and as part of a team.
- Bilingual: Fluent in written and spoken English and Arabic, especially in customer-facing situations.
- Licensed: Valid driver’s license with access to a daily-use vehicle.
- Located: Located near the Neom project (northwest Saudi Arabia, along the Red Sea coast).
Ampd Energy offers comprehensive benefits, professional development opportunities, and a multi-cultural, collaborative, and diverse environment.
All information provided will be treated in strict confidence and used solely for recruitment purposes.
Ampd Energy is an equal-opportunity employer. All candidates will be assessed on merit without regard to age, race, gender, sexual orientation, religion, nationality, marital status, political affiliation, or any other factor protected by law.