Service Operations Analyst
Ampd Energy
IT, Operations
Hong Kong
Posted on Oct 31, 2024
About Ampd Energy
At Ampd Energy, we believe in making a zero-emission future for many industries a reality. Founded in 2014, Ampd Energy develops robust, versatile, advanced, compact, and connected battery energy storage systems (BESS) to replace the dirty, noisy, and hazardous diesel generators that power job sites in industries such as construction, civil works, mining, events, film, and utilities.
Ampd Energy is a mission and values-driven company with a diverse, high-performing global team supported by visionary customers who all want to make a difference. We are poised for significant expansion and seek dynamic, passionate team members to help propel our growth.
Ampd Energy is seeking a service operations analyst to plan, direct, execute, and manage the service operation processes within the company. You will be working under the service department, be based in Hong Kong, and will report to the Director of Service.
This role involves managing processes involving the customer deliveries, customer support, and inventory and quality management. This role requires a degree of flexibility to occasionally attend to the field engineers’ inquiries from different regions and time zones, even during out-of-office hours. Some of the projects will require collaboration with other departments such as supply chain, business development, product, and engineering. We are specifically looking for individuals who are organised, detail-oriented, dependable, and excited about being among the first in the world to work with new innovative technologies.
What you need:
- Bachelor’s degree in relevant studies.
- Minimum 2-3 years of experience in integrating and supporting operation processes.
- Experience in project management.
- Proficient in MS Office Applications (Word, Excel, Powerpoint).
- Great documentation and report writing skills.
- Self-motivated, detailed oriented, organized.
- Good command of spoken and written English. Cantonese and Putonghua will be beneficial
What you will do:
- Manage all of service’s discussion channels and methods of communication.
- Maintain the department database such as service tickets, product specifications, and serial numbers.
- Create and maintain all service-related processes, workflow, standard operating procedures.
- Track all service projects progress and results.
- Collect and analyze data regarding the product reliability, usability, and performance.
Ampd Energy offers comprehensive benefits, professional development opportunities, and a multi-cultural, collaborative, and diverse environment.
All information provided will be treated in strict confidence and used solely for recruitment purposes.
Ampd Energy is an equal-opportunity employer. All candidates will be assessed on merit without regard to age, race, gender, sexual orientation, religion, nationality, marital status, political affiliation, or any other factor protected by law.