| About Us
At Blue Frontier, we’re not just building better air conditioners — we’re leading a revolution! Conventional HVAC units are outdated, inefficient, and a major driver of climate change. Our breakthrough technology transforms air conditioning into a powerful tool for sustainability, energy resilience, and human comfort. Through our innovative air conditioning technology, the Blue Frontier team has won several industry awards, including this honor: 2026 AHR Expo Product of the Year, highlighting the BF-DOAS™ system’s breakthrough performance and efficiency.
Position Summary
Blue Frontier is seeking an experienced Southeast Service Manager to lead regional factory service operations and build a high-performing third-party service network. This role is central to delivering a best-in-industry customer experience and requires a hands-on leader who can operate independently, set high standards, and drive consistent service performance.
Key Responsibilities
• Lead and manage Blue Frontier’s Southeast factory service operations with minimal day-to-day supervision
• Champion a customer-first service culture focused on responsiveness, quality, and accountability
• Design, implement, and manage a regional third-party service provider program
• Oversee service dispatch, issue tracking, and resolution using Salesforce Service Cloud and XOi
• Train, coach, and motivate factory service technicians to meet defined service standards
• Act as escalation point for complex or critical customer service issues
• Track service KPIs, generate performance reports, and manage regional service budgets
Qualifications
• 10+ years of HVAC service leadership experience, preferably in an OEM or factory service environment
• Proven experience building and managing regional service teams and partner networks
• Strong working knowledge of Salesforce Service Cloud and XOi
• Deep understanding of service dispatch operations and field issue resolution
• Excellent communication, leadership, and organizational skills
• Ability to operate autonomously while aligning with executive-level guidance
Preferred Experience
• OEM factory training background
• Experience supporting advanced HVAC or emerging technologies
• Multi-state or regional service responsibility
At Blue Frontier, we value a diverse workforce, independent and creative thinkers, innovation, and moxie. If you share our passion for improving the world, and want to learn, grow, and excel in a dynamic, customer-centric environment, we want to hear from you!
Blue Frontier, Inc. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic.
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