Salary: Up to £42,000 per annum.
Role type: Permanent
Location: Field Based, Manchester & Surrounding Areas
Reports to: Head Of Network, Operations

🚀 This is a unique opportunity to be one of the first expert gas engineers to join our newly created in-house team of boiler breakdown experts. If you’re experienced and confident in fault finding across all makes and models of domestic gas boilers then this is the role for you. We're building a team in Manchester to serve our customers in that region: come join us! 

About Hometree

Hometree is a home energy services company on a mission to accelerate the transition to net zero. By fixing, installing and financing home energy hardware, we'll help homeowners transition to low-carbon solutions, when they are ready.

Today, we ensure UK homes are warm and working with all-encompassing home heating hardware cover plans. Our network of skilled engineers offers regular maintenance, emergency repairs, and support for gas boilers, central heating, and plumbing.

Our values

You’ll be joining a bunch of bright individuals and teams all committed to providing vital energy services and excellent customer service. Our ROOTS values are the five values we live by. They guide us in everything we do and how we behave towards each other:

• Radical Candour - Be direct, open and honest. We tell it how it is but always with respect.

• Ownership - Act like an owner. Hold yourself and others to account.

• Obsession for the Customer - Put the customer's needs at the heart of everything you do.

• Teamwork - Collaborate to get to the best outcome and have a little fun along the way.

• Speed - Make decisions fast. Test, learn and iterate quickly to deliver the best result.

Role and responsibilities

Our Gas Servicing & Breakdown Engineers are responsible for responding to customers requests for repairs when their heating or plumbing fails. The Network Team sits at the heart of our business and is the key to providing our expert Repairs Team with a competent workforce to provide our customers with an efficient and quality repairs service.

The things you’ll do

• Undertake inspections, annual boiler services, landlord gas safety checks, diagnostic visits for our Hometree customers and complete a variety of responsive repair works on a range of gas and plumbing appliances as required to keep our customers safea and warm.

• Maintain impeccably high service standards by completing repairs, quickly in accordance with manufacturer’s installation and servicing instructions; relevant regulations, procedures and codes of practice. Ensure completion of gas documentation such as Landlord’s Safety Records, Warning Notices and RIDDOR reports; timesheets.

• Work hand in hand with other Hometree teams including Repairs and Customer Care in order to complete customer repair jobs and providing information relating to technical matters, and our Software Development & Product teams to improve and automate existing processes and tools.

• Be a trailblazer in helping to build our in-house gas engineer team by providing our internal teams with constructive, real time feedback. We're building the team around you, so your voice will count!

• Keep your technical skills current and world class by attending training sessions and conferences. Inspire your colleagues to keep levelling up their skill set.

• Be a brand ambassador for Hometree by always being friendly, punctual and empathetic. Act at all times in accordance with Hometree's Codes of Practice, policies, procedures and financial regulations.

• Ensure any tools, equipment and vehicles are safely used and maintained.

What we’re looking for

Our ideal colleague will exhibit all of the following attributes:

• Extensive post apprenticeship experience (minimum 5 years) in Gas safety checks, full servicing; fault finding, repair and maintenance of all categories of domestic gas appliances, flues and installation pipework.

• A self-starter with a customer-centric mindset who gets a kick from resolving customers problems. Ability to work both independently and within a team environment, plus clear verbal and written communication skills in order to maintain good relationships with colleagues and customers.

• Ability to juggle multiple jobs and commitments, make decisions quickly using available data, confidence to stand behind those decisions and high empathy in order to communicate those decisions to the team and customers. You should be resilient, and able to handle difficult situations calmly and assuredly with customers and work to find the best outcome.

• Extensive knowledge of the Gas Industry Unsafe Situations Procedures; gas fired central heating and hot water systems and controls; use and interpretation of flue gas analysers and combustion readings; and fault finding on gas appliances and control systems.

• Sound knowledge of the requirements of RIDDOR and the Gas Safety (Installation and Use) Regulations 1998, plus safe electrical isolation procedures.

• Ability to follow written procedures and health & safety control measures, and inspire others to follow best practice, too.

Qualifications Required

Valid Gas ACS Certificates with >12 months left

• CCN1

• CENWAT1

• HTR1

• CKR1

• UHW(R)

• Full Uk driving licence with <9 points

Working conditions

We operate an annualised hours contract model for our gas engineers. This means we require flexibility in your working hours: our gas engineering team will be required to work in the evenings and on weekends when rostered to do so.

We're a seasonal business so you'll be working longer hours in the winter and shorter hours in the summer.

It's also a physical role. You'll need to be able to access roof spaces and tight areas using steps and ladders in line with safety control measures, plus carry tools, parts and appliances.

We'll provide you with a company van but you'll need to be able to drive it and keep it stocked.

 

Work location

This is a field based role working in customers homes in Manchester and its surrounding areas. You may also be asked to travel further afield to assist with complex faults and customer complaints.

We may hold team meetings in London, Peterborough or Stoke, which you may be expected to attend from time to time.

Salary & benefits

This role is a permanent full time role with a salary range of up to £42,000 per annum, depending on experience.

We have an ever expanding list of benefits that currently includes:

• 33 days holiday including bank holidays plus your birthday

• Company van + fuel card

• Overtime (where required)

• Generous enhanced Parental Leave policy which includes for up to 13 weeks fully paid leave for primary caregivers, and 6 weeks fully paid leave for secondary caregivers, subject to eligibility criteria

• Private pension contribution with up to a maximum 3% employer contribution

• Free boiler & home emergency cover with Hometree plus 40% discount for friends & family

• Support for your mental health and wellbeing via Oliva

• Menopause support from Stella, including friends & family access

• Study leave entitlement to enable your professional and personal learning and development based on role

• Regular team socials including Summer and Christmas parties.

Who you’ll be working with

The Hometree Operations Department is at the forefront of serving and managing the daily needs of our customers. Made up of seven teams it includes Customer Care, Repairs, Escalations, Sales, Training & QA, Network and Reviews. Excellent communications skills, customer service and time management are all fundamental to ensuring the best experience for our customers and network.

Since we operate in a regulated industry, legal compliance is crucial to our daily operations. We are a close-knit hybrid department that excels and grows by learning from each other.

Equal Opportunity Employer

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

This is an exciting opportunity to join our new in house team of boiler breakdown experts we are building to support our vast network of self employed engineers. If you’re experienced and confident in fault finding across all makes and models of domestic gas boilers then this could be the role for you. You will need to be located in and around Manchester to serve our customer base and be willing to commute to London on rare occasions for team meetings.

About Hometree

Hometree is a home energy services company on a mission to accelerate the transition to net zero. By fixing, installing and financing home energy hardware, we'll help homeowners transition to low-carbon solutions, when they are ready.

Today, we ensure UK homes are warm and working with all-encompassing home heating hardware cover plans. Our network of skilled engineers offers regular maintenance, emergency repairs, and support for gas boilers, central heating, and plumbing.

Our values

You’ll be joining a bunch of bright individuals and teams all committed to providing vital energy services and excellent customer service. Our ROOTS values are the five values we live by. They guide us in everything we do and how we behave towards each other:

• Radical Candour - Be direct, open and honest. We tell it how it is but always with respect.

• Ownership - Act like an owner. Hold yourself and others to account.

• Obsession for the Customer - Put the customer's needs at the heart of everything you do.

• Teamwork - Collaborate to get to the best outcome and have a little fun along the way.

• Speed - Make decisions fast. Test, learn and iterate quickly to deliver the best result.

Role and responsibilities

Our Gas Servicing & Breakdown Engineers are responsible for responding to customers requests for repairs when their heating or plumbing fails. The Network Team sits at the heart of our business and is the key to providing the Repairs Team with a competent workforce to provide our customers with an efficient, responsive repairs service.

The things you’ll do

• Carry out inspections and correct faults where required, completing jobs to the satisfaction of customers in a single visit.

• Undertake domestic annual boiler servicing, landlord gas safety checks and repair works to the required industry and regulatory standards.

• Attend heating and hot water and responsive repairs, diagnose faults and undertake remedial actions on a variety of gas appliances.

• Attend minor plumbing responsive repairs, diagnose faults and undertake remedial actions in a timely manner

• Identify and order parts and materials to facilitate repairs.

• Liaise with the Repairs Team to attend appointments, arrange access, discuss works etc. as directed.

• Ensure works are carried out on time, to the customers’ reasonable satisfaction and in accordance with: manufacturer’s installation and servicing instructions; relevant regulations, procedures and codes of practice.

• Work with, and provide information relating to technical matters, as directed by your Line Manager.

• To ensure accurate and timely completion of all paperwork including: gas documentation such as Landlord’s Safety Records, Warning Notices and RIDDOR reports; timesheets, and ensure these are delivered to your Line Manager within agreed timescales.

• To use Electronic equipment (mobile phone/tablet/FGA) as required.

• To ensure that any required qualifications for your position remain valid and that any necessary training is attended and undertaken within the specified timescales.

• To attend meetings, training sessions and conferences as required.

• To ensure any tools, equipment and vehicles are used and maintained in a safe manner and that any defects are reported to your Line Manager immediately.

• To act at all times in accordance with the Hometree Codes of Practice, policies, procedures and financial regulations.

• Check appointments are taking place as scheduled and where they are not, update the customer and reschedule at the earliest opportunity

• Keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction

• Support our Customer Care team when customers get in touch about an ongoing repair

• Work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes

• Upsell boiler replacements when required

What we’re looking for

Our ideal colleague will exhibit all of the following attributes:

• Extensive post apprenticeship experience (minimum 5 years) carrying out: Gas safety checks, full servicing; fault finding, repair and maintenance of all categories of domestic gas appliances, flues and installation pipework.

• Extensive knowledge of the Gas Industry Unsafe Situations Procedures; Gas fired central heating and hot water systems and controls.

• Extensive knowledge in the use and interpretation of flue gas analysers and combustion readings

• Knowledge of the requirements of RIDDOR and the Gas Safety (Installation and Use) Regulations 1998.

• Sound knowledge and experience of fault finding on gas appliances and control systems

• Sound knowledge of safe electrical isolation procedures.

• Ability to work independently and within a team environment

• Ability to work flexible hours including evenings and weekends when required

• Ability to follow written procedures and health & safety control measures

• Ability to develop and maintain good relationships with colleagues and customers

• Physically capable to access roof spaces and tight areas using steps and ladders in line with safety control measures

• Physical capability to carry tools, parts and appliances in a safe manner

• Highly organised and able to prioritise tasks for the best customer output

• A self-starter with a customer-centric mindset who gets a kick from resolving customers problems

• Confidence in making decisions and communicating those with clear reason and thinking of who you reached that outcome

• Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in the pursuit of delivering great service

• Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone or in person

• Resilient and able to handle difficult situations calmly and assuredly with customers and work to find the best outcome

• Team player who enjoys working collaboratively to resolve issues

Qualifications Required

Valid Gas ACS Certificates with >12 months left

• CCN1

• CENWAT1

• HTR1

• CKR1

• UHW(R)

• Full Uk driving licence with <9 points

Work location

This is a field based role working in customers homes in Manchester and its surrounding areas. You may also be asked to travel further afield to assist with complex faults and customer complaints. We may hold team meetings in London, Peterborough or Stoke, which you may be expected to attend. 

Salary & benefits

This role is a permanent full time role with a salary range of up to £42,000 per annum, depending on experience.

We have an ever expanding list of benefits that currently includes:

• 33 days holiday including bank holidays plus your birthday

• Company Van

• Fuel Card

• Overtime (when required)

• Generous enhanced Parental Leave policy which includes for up to 13 weeks fully paid leave for primary caregivers, and 6 weeks fully paid leave for secondary caregivers, subject to eligibility criteria

• Private pension contribution with up to a maximum 3% employer contribution

• Free boiler & home emergency cover with Hometree plus 40% discount for friends & family

• Support for your mental health and wellbeing via Oliva

• Menopause support from Stella, including friends & family access

• Study leave entitlement to enable your professional and personal learning and development based on role

• Regular team socials including Summer and Christmas parties.

Shift patterns available

Full time

You will be working on an annualised hours basis. Working longer hours in the winter and shorter hours in the summer. 

Who you’ll be working with

The Hometree Operations Department is at the forefront of serving and managing the daily needs of our customers. Made up of seven teams it includes Customer Care, Repairs, Escalations, Sales, Training & QA, Network and Reviews. Excellent communications skills, customer service and time management are all fundamental to ensuring the best experience for our customers and network.

Since we operate in a regulated industry, legal compliance is crucial to our daily operations. We are a close-knit hybrid department that excels and grows by learning from each other.

More information about the Operations team at Hometree can be found here.

Equal Opportunity Employer

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.