Salary: £28,000 to £36,000 pa depending on experience
Role type: Permanent
Location: Sheffield or Perth
Reporting to: Installation Manager – Scotland or England and Operation Director.

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About IMS:

At IMS Heat Pumps, we’re more than just a business; we’re a family and friends’ team with a shared history of collaboration. With offices in Perth and Sheffield, our mission is to provide top-notch design, installation, commissioning, service, and maintenance of Ground and Air Source Heat Pumps. Join us if you’re eager to work with a close-knit, experienced team, contribute to a pioneer in renewable energy, and be part of a business that combines professional excellence with a warm, inclusive atmosphere.

Although IMS was established in 1997, in 2024, we became part of Hometree Group, a leading UK residential home energy services company, paving the way for a brighter future in the home. By joining Hometree’s mission to help millions of homeowners look after their homes and transition to low-carbon living, in addition to installation we now also provide comprehensive servicing, financing and maintenance to make it easier to look after your home and ensure a greener future.

Join us during this exciting time and play a pivotal role in a business that supports sustainable homeownership.

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The Role

As a Heat Pump Engineer, you will install and commission heat pump and emitter systems, ensuring high quality and performance. You'll manage projects efficiently, achieve timely execution, and ensure seamless client handovers with zero callbacks. Your responsibilities include performing service and maintenance tasks, troubleshooting electrical and plumbing issues, and maintaining clear communication with project coordinators. You will also adhere to health and safety requirements and complete necessary documentation, contributing to a positive team environment and upholding the company’s standards.

Responsibilities:

• Project Management & Installations: Perform installation and maintenance tasks (e.g., underfloor heating, radiator installations, pipework, heat pump services) to expected standards and speed, following method statements and relevant standards.
• Maintenance: Conduct routine maintenance and thorough inspections on existing heat pump systems to ensure optimal performance and longevity, identifying any potential issues early on.
• Troubleshooting: Effectively troubleshoot basic issues that arise in heat pump systems, providing well-considered recommendations for repairs and enhancements.
• Record Keeping: Maintain detailed and accurate records of all service work and inspections performed, ensuring compliance with industry standards and providing a reliable reference for future maintenance.
• Safety Protocols: Diligently follow established safety protocols and industry regulations to promote a safe working environment for yourself and your colleagues.
• Customer Service: Deliver excellent customer service by communicating effectively with clients, addressing their concerns promptly, and ensuring their satisfaction with the services provided.
• Project Management: Successfully manage projects by planning and coordinating activities to ensure timely execution, while meeting established milestones and deadlines.
• Fault Finding & Repair: Conduct comprehensive fault finding and repairs for both electrical and plumbing issues related to heat pump systems, ensuring all work meets regulatory standards.
• Client Handover: Achieve a successful set-to-run handover to clients, ensuring they are fully informed and confident in the operation of their new systems, with a goal of zero callbacks or complaints.
• Coordination: Collaborate closely with the project coordinator to align on timescales and ensure the timely procurement of necessary parts and materials.
• Communication: Maintain clear and effective communication with the project coordinator throughout the project lifecycle, providing updates and addressing any emerging issues promptly.
• Health & Safety Management: Manage your health and safety requirements diligently, ensuring compliance with all relevant regulations and contributing to a culture of safety within the team.

What we’re looking for:

• Experience: Previous experience of installing heat pump heating systems in domestic properties
• Problem-Solving Skills: Strong problem-solving skills and attention to detail.
• Team Player: Ability to work in a team-oriented environment.
• Safety Commitment: Adhere to safe working practices.
• Positive Attitude: Display enthusiasm and a positive mental attitude.
• Flexibility: Exhibit patience and a proactive approach.

Qualifications:

• Minimum of Level 2 Plumbing, Heating or Heat Pump qualification from a recognised awarding body (i.e. City & Guilds, SVQ etc.)

Relevant Certificates: Completion of Heat Pump manufacturer installation courses

• National Certification for Unvented Hot Water Systems: G3 (unvented cylinder) qualification OR proven experience
• Water Regs WRAS Qualifications
• CSCS or Similar H&S Qualification: Holding a CSCS card or equivalent health and safety qualification, indicating knowledge of site safety protocols.

Extra Credit:

BPEC (or equivalent) GSHP or ASHP qualification.

Low Temperature Heating Systems qualification

Part P

• F-Gas Certification Training: Completion of training programs that provide essential skills and knowledge for working with refrigeration systems and handling refrigerants safely.
• Gas Safety Registration (if applicable, e.g., Gas Safe Register)

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Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Operations Director (1 hr)
• Final Interview: Face to face interview in office with Installation Manager and Operations Director.

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Perks of the job:

• 25 days annual leave (plus bank holidays)
• Company pension
• Van and Uniform provided
• 0% Tools Loans
• Company Mobile Phone

Equal Opportunity Employer

At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Locations

Perth, Sheffield

Monthly salary

28,000 - 36,000

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